Terms & Conditions – PLEASE READ BEFORE BOOKING

Booking Policy

BOOKING FEE

A NON-REFUNDABLE booking fee will be required to secure your appointment slot. This will go towards the final balance of your service. If you do not arrive for your appointment or cancel/re-schedule within 48 hours of the start time of your appointment, then your deposit will be retained by the salon.

If you know you are unable to attend then we require more than 48hours so we can re-schedule your appointment, transferring your booking fee.

Not showing to your appointment without contact with the salon will result in you being removed from the online booking system. We reserve the right to ask for payment in full in advance for any future bookings if you do not show.

If you have had a change of mind and would wish to change your service, we kindly ask that we are given as much notice as possible. A price adjustment of the booking fee may alter depending on what you would like/need doing but will be taken off the total of the price on the day.

If there is any issue with any service that has been provided, please let us know as soon as possible. We will happily rectify any problems within 72 hours of the original appointment. Please note that this at our discretion.

ARRIVING LATE

We ask that you arrive on time to your appointment. If you are running late please let us know as soon as possible. Anything over 10minutes will be classed as a no show meaning the same policy applies. Your deposit will be retained and your appointment will be rescheduled with a new booking fee.